Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10–20 business days after the shipment date, depending on the availability of the carrier provider and location.

We apologize that shipment delays may occur if the shipment requires Customs clearance or inspection, or if there is a transportation delay caused by carrier service.

Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our own factories located in the United States, Canada, and Australia.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number to track your order at www.17track.net.

What are your shipping rates?

Shipping rates are calculated based on the delivery region and the total weight/dimensions of your order. The final shipping cost will be clearly displayed at checkout before you complete your payment. Please review the shipping fee on the checkout page, as it may vary depending on your location and selected shipping method.

Which countries do you ship to?

Currently, we ship worldwide. However, if your country is not supported by our logistics, we will inform you right away and make necessary changes to your order. To learn more about our destination listings, please contact us via [email protected].

How can I change my shipping address?

Changing your shipping address is only allowed on or before 11:00 PM (PDT, -7 GMT) on the same day the order is placed. You may contact us via [email protected] to request such changes.

Can I deliver to another address other than my card billing address?

Yes, that is possible. You may enter a separate shipping address during checkout.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.