Privacy Policy

Welcome to zovanjoy.com (the “Site”). This Privacy Notice explains how zovanjoy.com (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects personal information about you when you visit our Site, make a purchase, or otherwise interact with our services (collectively, the “Services”). We are committed to providing a safe, enjoyable shopping experience and to respecting your privacy.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice, and you consent to the transfer and storage of your personal information in the United States. This Notice is incorporated into our Terms of Use and Terms of Purchase. If you do not agree, please do not use our Services.

1. WHAT INFORMATION DO WE COLLECT?

We collect information from and about you in the following ways:

a. Information You Provide Directly

• When you create an account, place an order, sign up for our newsletter, participate in a promotion, survey, or product review, or contact customer service.

• This may include your name, email address, shipping and billing addresses, phone number, payment information (processed securely by our third‑party payment processor), and any other details you choose to provide.

• If you send a gift or a gift card to someone else, we may collect that person’s name, email, and shipping address.

b. Information Collected Automatically

• We and our service providers use cookies, web beacons, pixel tags, log files, JavaScript, and similar technologies to collect non‑personal information about your device and browsing behaviour, such as:

  • IP address, browser type, operating system, device model;

  • Pages viewed, links clicked, time spent on the Site, and referring URLs;

  • Interactions with our emails and online advertisements;

  • Unique identifiers and data from other devices you may use.

• This information helps us understand how you use the Site, personalize your experience, and improve our offerings. We may link this automatically collected data with your personal information to better serve you.

c. Information from Third‑Party Sources

• We may obtain updated address or demographic information from third‑party sources to validate or supplement your data.

• If you connect with us through social networks (e.g., by logging in via a social media account), we may receive information from those platforms in accordance with your privacy settings there.

d. Information from Other Interactions

• We may combine information we collect from you across different devices or sessions, as well as information from offline sources, to create a more complete profile of your preferences and interests.

2. HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:

• Order Processing & Fulfillment – to validate, confirm, ship, and track your orders; process payments; handle returns and refunds; and communicate with you about your purchases (including by phone or email).

• Customer Support – to respond to your inquiries, resolve issues, and provide assistance.

• Personalization – to remember your preferences, tailor content and product recommendations, and enhance your shopping experience.

• Marketing & Promotions – to send you catalogs, newsletters, special offers, and promotional materials (you may opt out at any time). We may also show you targeted advertisements on our Site or third‑party platforms based on your interests.

• Analytics & Improvement – to analyze usage trends, measure the effectiveness of our campaigns, and improve our Site, products, and services.

• Security & Fraud Prevention – to protect against unauthorized transactions, fraud, and other liabilities; to identify potential hackers or malicious users; and to enforce our policies.

• Legal Compliance – to comply with applicable laws, regulations, or court orders, and to respond to lawful requests from governmental authorities.

3. HOW DO WE SHARE YOUR INFORMATION?

We may share your personal information in the following circumstances:

• With Affiliates – within our corporate family, for business and operational purposes.

• With Service Providers – third parties that help us perform functions such as payment processing, shipping, email delivery, data analysis, and marketing services. They are required to protect your information and use it only for the services they provide to us.

• With Co‑Marketing Partners – when we jointly offer promotions, contests, or products with other companies, and you choose to participate, we may share your information with those partners to fulfill the offer.

• With Other Third Parties – select partners whose products or services we believe may interest you. You may opt out of such sharing by contacting us (see Section 11).

• For Legal or Safety Reasons – we may disclose your information to law enforcement, courts, or other authorities when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or ensure the safety of our users, the public, or the Company.

• In a Business Transfer – if we sell or transfer all or part of our business or assets, or in the event of bankruptcy, your information may be transferred to the acquiring entity. We will make reasonable efforts to ensure such transferee honors this Privacy Notice.

• Aggregated or Anonymous Data – we may share non‑identifiable, aggregated statistics with partners for analytics, marketing, or other lawful purposes. This data cannot be used to identify you individually.

Text Marketing & Notifications (if applicable)

• By providing your phone number at checkout or subscribing via a keyword, you agree to receive text notifications about your order (including abandoned cart reminders) and marketing offers. Message frequency will not exceed 10 messages per month. You may unsubscribe at any time by replying “STOP” or contacting us at [email protected].

• We use third‑party services to deliver these messages; they receive only the necessary data (phone numbers and names) to perform the service. We may track link clicks and delivery status for analytics. For additional third‑party tools, please review their respective privacy policies.

4. YOUR CHOICES AND TRACKING OPTIONS

a. Cookies & Similar Technologies
We use cookies to enable essential functionality, remember your preferences, analyze performance, and deliver relevant advertising. Cookies are small data files stored on your device. By using our Site, you consent to our use of cookies as described below:

• Strictly Necessary – required for the Site to work (e.g., login, shopping bag).

• Performance – collect anonymised usage data to improve the Site.

• Functionality – remember your choices (e.g., language, currency).

• Targeting/Advertising – serve ads that are relevant to you and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies, but doing so may affect certain features of the Site. Our system does not currently respond to “Do Not Track” signals.

To opt out of interest‑based advertising from third‑party advertisers, you may visit:

• Network Advertising Initiative Opt‑Out

• Digital Advertising Alliance Opt‑Out

To opt out of Google Analytics, you can install the Google Analytics Opt‑Out Browser Add‑on.

For Flash cookies (Local Stored Objects), you can manage settings at Adobe’s settings manager. Disabling Flash cookies may limit some interactive features.

b. Communications

• Email Promotions – you may unsubscribe from marketing emails by clicking the “unsubscribe” link in any such email, or by updating your preferences in your account settings.

• Direct Mail – to stop receiving catalogs by postal mail, please contact us at [email protected].

• Other Contacts – you may opt out of any communications by emailing us at the address below.

c. California Privacy Rights
If you are a California resident, you have the right to request information about our disclosure of your personal information to third parties for their direct marketing purposes, as well as to request deletion or restriction of your data (subject to exceptions). To make such a request, please send a written request to [email protected] with “California Privacy Rights” in the subject line. We will respond within 30 days. You may make this request once per year. For non‑affiliated third parties, please contact them directly regarding their own communication preferences.

5. CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it. Parents are encouraged to use parental control tools to monitor and limit their children’s online activities.

6. DATA SECURITY

We implement physical, administrative, and technical safeguards to protect your information, including Secure Socket Layer (SSL) encryption for sensitive data (e.g., credit card numbers). However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. We encourage you to take steps to protect your own information (e.g., using strong passwords and logging out of your account after each session).

7. THIRD‑PARTY LINKS

Our Site may contain links to third‑party websites or services that are not owned or controlled by us. This Privacy Notice does not cover those websites. We are not responsible for the privacy practices or content of such third parties. We advise you to read their privacy policies before providing any personal information.

8. DATA STORAGE, RETENTION, AND INTERNATIONAL TRANSFERS

Your personal information is stored and processed on servers located in the United States. By using our Services, you consent to the transfer of your data to the United States and its storage and processing there. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Notice, for our legitimate business interests, or as required by law. When information is no longer needed, we will securely delete, anonymise, or de‑identify it.

9. GOVERNING LAW AND DISPUTE RESOLUTION

This Privacy Notice and our handling of your personal information are governed by the laws of the United States of America and the State of Colorado, without regard to conflict‑of‑law principles. Any disputes arising out of or relating to this Notice shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Use (available on our Site).

10. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page with an updated “Last Updated” date. Your continued use of the Services after any changes constitutes your acceptance of the revised Notice. We encourage you to review this page periodically.

11. HOW TO CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us at:

Email: [email protected]

For unsubscribe requests, please email us with “UNSUBSCRIBE” in the subject line. For privacy‑related inquiries, we will respond as soon as possible, typically within 5 business days.

If you believe we have not adequately addressed your privacy concern, you have the right to file a complaint with the U.S. Federal Trade Commission (FTC) or with the supervisory authority in your state of residence. For more information, visit FTC Consumer Complaint Portal.