Return & Refund
If you are dissatisfied with the product you received for any reason, you may send it back within 30 days of receipt for a refund. All returned items must be in their original condition and packaging. Please include a slip with your Order ID number, full name, and reason for return inside the return package. Alternatively, you may send an email to us at service@zovanjoy.com within 30 days of receipt, and we may ask for proof of the reason for refund.
If 30 days have gone by since you received the items, unfortunately we cannot offer you a refund or exchange. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.
Any international or expedited shipping fees incurred on your original order will NOT be refunded. We recommend that you ship your returned products to us via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties, and brokerage fees.
Typically, within 7–12 business days of receiving your returned product, we will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non‑refundable) to the payment method you used to make the original purchase.
If you haven’t received a refund yet, please check your bank or credit card account again, then contact your credit card company. It may take some time before your refund is officially posted.
Cancellation
You acknowledge and agree that orders are processed quickly after they are received. We do not allow cancellations after 24 hours from when the order is placed.
Exchanges
Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.
Please include a slip with your Order ID number, full name, and clearly indicate the product name and information of the exchange item. We will reship the order free of charge and email you once the exchange has been made.